Staffordshire Moorlands District Council - Leek

Staffordshire Moorlands District Council: A Comprehensive Overview

The Staffordshire Moorlands District Council serves the rural communities of Staffordshire, United Kingdom. Its primary function is to provide local government services and represent the interests of its residents. Located at Moorlands House, Stockwell St, Leek ST13 6HQ, the Council operates as a central hub for local administration. The phone number for direct contact is 3456053010, and visitors can access a wealth of information and services through their official website: staffsmoorlands.gov.uk. The Council's core area of expertise lies in Council-related activities, encompassing a broad range of responsibilities vital to the well-being and development of the district.

Location and Accessibility

The Council’s headquarters are situated in Leek, a historic market town within the Staffordshire Moorlands. This strategic location allows for effective service delivery to the diverse communities spread across the district. Accessibility is a key consideration, and Moorlands House is designed to be welcoming to all. Specifically, the premises offer a wheelchair-accessible car park, ensuring convenient access for individuals with mobility challenges. Furthermore, a wheelchair-accessible entrance facilitates easy entry, and dedicated wheelchair-accessible toilet facilities are available on-site. These provisions demonstrate a commitment to inclusivity and equal access to services.

Services Offered

Staffordshire Moorlands District Council manages a comprehensive portfolio of services, including but not limited to:

• Local Planning: Overseeing planning applications, ensuring sustainable development, and managing the district’s built environment.
• Waste Management: Providing refuse collection, recycling services, and promoting environmental sustainability.
• Highways and Transportation: Maintaining roads, pavements, and public transport links, prioritizing safety and accessibility.
• Housing and Homelessness: Supporting vulnerable residents and providing assistance with housing needs.
• Community Services: Offering various community programs, events, and support networks.
• Council Tax and Revenues: Managing the Council's finances and collecting council tax payments.
• Social Care and Wellbeing: Delivering services to support the health and wellbeing of residents.

The Council’s website, staffsmoorlands.gov.uk, provides detailed information about each of these services, along with downloadable forms, contact details, and frequently asked questions. It’s a valuable resource for residents seeking information or needing to access Council services.

Feedback and Reputation

The Staffordshire Moorlands District Council currently maintains 45 reviews on Google My Business, offering a valuable insight into public perception. While the average opinion currently stands at 1.6/5, this suggests there are areas for improvement regarding resident satisfaction. Despite this, many reviewers highlight the friendliness of the staff and the cleanliness of the offices. The Council likely acknowledges this feedback and is actively working to address concerns and enhance service delivery. It’s important to note that a single average score doesn’t necessarily reflect the entirety of the experience, and individual interactions can vary significantly. The focus appears to be on delivering fundamental Council functions effectively.

Additional Points of Interest

Beyond the core services, the Council plays a role in promoting local heritage, supporting community initiatives, and fostering economic growth. They actively engage with local stakeholders, including businesses, community groups, and residents, to shape the future of the district. The Council also invests in infrastructure projects designed to improve the quality of life for residents. Further details regarding these initiatives can be found on the website. The Council recognizes the importance of transparency and accountability in its operations, and regularly publishes information about its activities and finances.

Contact Information

For inquiries or assistance, you can contact Staffordshire Moorlands District Council through the following:

• Address: Moorlands House, Stockwell St, Leek ST13 6HQ, United Kingdom
• Phone: 3456053010
• Website: staffsmoorlands.gov.uk

The Council is committed to providing responsive and helpful service to all residents and visitors. They strive to be a proactive and engaged local government body, working to build a thriving and sustainable community.

👍 Reviews of Staffordshire Moorlands District Council

Iain T.

1/5

Give yourself plenty of time if you have an appointment, there's absolutely no parking at all and Wednesday is chaos in town.

Justin P.

4/5

Does what it says on the sign "Council offices". Kept nice and clean and staff were friendly. 👍👍

Sal H.

1/5

Extremely rude members of staff Jenny in refuse collection needs customer service training. She interrupted, didn’t listen and then refused to give her name until I insisted. Then despite her constantly interrupting when I needed to respond she had the audacity to say I was shouting. Then put the phone down.
The privatisation of our waste services to Alliance has meant that in rural areas they won’t collect bottles yet we pay for it through our council tax.

Rebecca M.

5/5

Received speedy and helpful service from Gemma regarding council tax query.

Zoe G.

1/5

Popped in to ask if there was a toilet available - there was last time I visited, many moons ago because everything has been moved on line, so I’ve not visited for a number of years. Was met by a very rude woman, who was sat in an empty building with no other person to attend to. Wish I hadn’t bothered as I was obviously putting her out of her way. Nice to see my taxes playing for such a rude halfbreed.

Lesley G.

1/5

Refuse collectors drag your recycle grey bin and if anything falls out rather than pick it up leave it strewn across the street. Sorry but we recycle rather than putting in bin bags in the blue lidded bin as tgis is the correct thing to do.
Not impressed at all

Jang K.

1/5

Took 4 weeks to delivery me a bin. They claimed I had 1 item in my recycling bin which wasn’t recyclable so they didn’t empty my bin leaving me 2 weeks without being able to recycle which ends up causing more damage to the climate. Customer service advisors are rude. The lack of maintenance around the weeding in the local area is a joke. Stoke on Trent council is a lot better than Staffordshire Moorlands. What a waste of council tax in this area.

sophie S.

1/5

After moving areas I was told I was in arrears, yet nobody over the phone can tell me any specific dates that I am being charged for. I was given the number of a man in the 'Recovery Team' called Adam who I had been communicating with via email, when I call the number I can never get through to him and have to explain my case all over again, each time I phone for an update.
Now, despite me making efforts to communicate with them, and provide them with all evidence and information requested, they have sent the debt onto Bristow and Sutor, & the debt has now gone up from just under £200 to over £500.
While disputing this debt, I was requested to emall them photos of my benefit statements, but because my new statements only showed my new address they told me this was not enough. After explaining to them, multiple times, that it would be impossible for me to get a new statement that shows a previous address, they have now requested I provide them with a council tax statement of my new address. Even though I could have happily provided them with old letters, which covered the dates they requested and the address they were inquiring about.
This is becoming tiring & distressing. I struggle on a daily basis anyway, without extra stress like this being caused when I know I am not liable to pay any more council tax than I already have.
The communication with this council is an absolute joke, and I am now considering taking my case to court with legal representation due to the incompetence and ignorance from Staffordshire Council in my case.